Terms and Conditions

 

You may return your unused item in its original condition and packaging within two weeks of receipt. Unless you received an incorrect item, you will be responsible for all return shipping costs. If your item is received damaged please contact us.

 

Shipping and Handling

DOMESTIC (US) Ready-to-Ship orders will be carefully packaged and shipped within 1-3 business days of purchase. Prices listed are for USPS Priority Mail and you will receive an email letting you know your order has shipped. Shipping costs are based on weight and price, and more items always cost more to ship.

 

MADE-to-ORDER items are produced and shipped within 4-8 weeks. 

 

Shipping pottery can be expensive depending on the weight of an item, or dimensions of the box used to ship. We are a very small business and don't qualify for a discount on shipping. We use recycled materials for shipping in order to cut down on shipping costs, and limit our carbon footprint. We don't make any profit on shipping, the price listed is either the actual cost or even slightly discounted. If there does happen to be a significant overage we will send a refund.

 

We can not guarantee delivery times or dates - orders typically arrive 5-7 business days after the date of shipping . Please contact us before you purchase an item if you need something by a specific date, as you may need upgraded shipping services

spiralartscenter@gmail.com

32 Young St Willimantic CT 06250

(860) 460-5646

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